FAQ
unfortunately, we cannot offer free shipping internationally.
At barnstorm, we do everything we can to produce quality products we’re proud of. due to being a small operation, we have a limited returns policy.
1. free shipping: we offer free shipping for all orders within the continental united states (excluding hawaii and alaska).
1.1. unfortunately, we cannot offer free shipping internationally.
2. returns for sizing: we understand that sizing for pants is difficult. we happily accept exchanges if you need another size. unfortunately, we don’t accept refunds or returns for size discrepancies.
3. returns for defective goods: We understand that, on rare occasions, a product may be defective or damaged during shipping. in such cases, we will gladly accept returns. to process a return for defective or damaged goods, please follow these steps:
3.1 contact us: get in touch with our customer service team within 7 days of receiving the defective or damaged item by emailing hey@barnstorm.red
3.2 provide details: please be prepared to give specific information about the issue, and if possible, provide photographs to help us understand the problem.
3.3 return authorization: after reviewing your request, we will issue a return authorization along with instructions for returning the item.
3.4 refund or replacement: depending on the nature of the problem and product availability, we will either process a refund or send a replacement item.
4. no returns for personal preference:
please note that we do not accept returns for reasons unrelated to defects or damage. This includes, but is not limited to:
4.1 change of mind
4.2 color variations (due to digital screens)
4.3 style preferences
Terms
By accessing or using our website (www.barnstorm.com), you agree to be bound by these Terms of Use. Please read them carefully.
1. Acceptance of Terms By using our site, you agree to comply with and be legally bound by these terms. If you do not agree, please do not use our site.
2. Changes to Terms We reserve the right to modify these terms at any time. Any changes will be posted on this page. Your continued use of the site after such modifications constitutes your acceptance of the new terms.
3. Use of the Site You may use the site for personal, non-commercial purposes only. You must not misuse our site by knowingly introducing viruses, trojans, worms, or other material that is malicious or technologically harmful.
4. Intellectual Property All content on the site, including text, graphics, logos, images, and software, is the property of BARNSTORM or its content suppliers and is protected by international copyright laws. Unauthorized use of any content may violate copyright, trademark, and other laws.
5. Product Information We strive to ensure that the information on our site is accurate, complete, and current. However, we do not guarantee that all product descriptions, prices, and availability are error-free. We reserve the right to correct any errors and to change or update information at any time without prior notice.
6. Orders and Payment By placing an order on our site, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or issues identified by our credit and fraud avoidance department.
7. Returns and Refunds Please review our Returns and Refunds Policy for detailed information about our return procedures.
8. Privacy Your use of the site is also governed by our Privacy Policy, which can be found here.
9. Limitation of Liability BARNSTORM shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or the inability to use our site or for the cost of procurement of substitute goods and services or resulting from any goods purchased or obtained through the site.
10. Governing Law These terms and your use of the site are governed by and construed in accordance with the laws of the jurisdiction in which BARNSTORM operates, without regard to its conflict of law principles.
Effective Date: June 1, 2024
BARNSTORM ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.barnstorm.red. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
Personal Data: We may collect personal information such as your name, email address, phone number, shipping address, billing address, and payment information when you make a purchase, create an account, or contact us for support.
Usage Data: We may collect information on how you access and use our website, including your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
Cookies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
We use the collected information for various purposes, including:
Processing and fulfilling your orders Providing customer support Sending order confirmations, shipping notifications, and other transactional emails Improving our website and services
Marketing and promotional communications (if you have opted-in)
Analyzing usage patterns to enhance user experience
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, shipping, and marketing assistance.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, delete, restrict, or object to our use of your data. To exercise these rights, please contact us at hey@barnstorm.red.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the site after any changes indicates your acceptance of the updated Privacy Policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at hey@barnstorm.red.